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UBC Mathematics: MathNet FAQ [Missing Printout]
UBC Mathematics: MathNet FAQ [Missing Printout]
Question: Where does/did my printout go?
Author: Joseph Tam
Date: Jun 9, 2010
Note: As of Dec. 1, 2005, the default printer for public workstations
has been set to null i.e. your printout is thrown away. You must set the printer
where you want your print jobs sent to. See FAQ subject on how to set the printer:
How do I set the printer that my print jobs should go to?
To find the location of the various public printers, you ought to check this
FAQ item:
What public printers can I use and where are they located?
Windows
To find which printer is the default printer using Windows, go to the
printer control panel:
Start -> Settings -> Printers
The default printer will have a check mark over the icon.
Unix (Linux, Solaris)
Under Unix, the default printer can be found by looking at the output of
lpq
For example, the output may look like
Printer: pulp@viol 'HP4300, Rm125 (duplex)'
Queue: no printable jobs in queue
Status: job 'smith@viol+232' removed at 20:15:34.286
Filter_status: done at 20:15:34.271
The default printer is named "pulp" and it's located in Rm125. The last
printout was sent by user "smith" at 20:15:34. To send it to a particular
printer, you can supply the "-P" flag to the print command:
lpr -Ppulp file ...
If you have a missing printout, first make sure that the printer you intended
to print to to was actually the printer used (Unix: use the lpq command to see
that your username was the last finished job and that the room location is
what you expect).
If the printout is still missing, it could be that
You sent it to the wrong printer. Don't just keep resending
your printout without finding out what happended to it.
Somebody mistakenly took your output.
You have not set the printer that your print job should go to
and sent it to the default 'null' printer. See note at top of this page.
The file has Postscript errors and can't be printed. Try viewing
the file with Ghostscript to see if it is well formed. Also, try printing
from within the same room as the printer so that you can observe the printer.
If you suspect it is a Postscript error, contact the IT staff.
You are trying to print something other than letter size
(8.5x11.0inch) paper. This is especially common with European
print-ready files formatted for A4 size appear which is not commonly
used in North America. You'll may have to reformat the paper in
this case. Check the LCD window to see if it complains about not
being able to supply the correct size paper.
The printer is jammed or is out of paper - the output of
"lpq" will have pending jobs to be printed (and your is last in line)
and the LCD window on the printer has an error condition. In this
case, contact the IT staff. Unless you know what you are doing,
don't try to repair it yourself.
You tried to print a file the printer does not understand.
You ought to get a shingle sheet stating that it could not print
your file format. In this case you'll need to convert the file
format to something the printer can understand (like Postscript).
- Configuration screw up: if you cannot explain why a print job
disappeared, contact the IT staff. We can't fix it if we don't
know about it.
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