Each instructor will hold office hours each week for students in their section of MATH 101; you can find the times and location for your section's office hours on the individual sections web page. You can also contact your instructor for an appointment if necessary. First year can be an overwhelming experience for many students; if you find yourself having serious academic difficulties in this course, it is best to talk to your instructor as soon as you can. (We would much rather you come to us than to remain stuck forever, or, worse yet, attempt to cheat in some way.)
We will be using Piazza for all class-related questions and discussion. Piazza is a question-and-answer platform specifically designed to expedite answers to your questions, using the collective knowledge of your classmates and instructors. It is available 24 hours a day and has several features that facilitate discussion of mathematics, most notably support of mathematical typesetting (LaTeX). You are encouraged to answer your classmates' questions, or to brainstorm towards answers, every bit as much as you are encouraged to ask questions.
The Mathematics Department runs the Math Learning Centre in rooms LSK 301 and 302 (Leonard S. Klinck Building). You can go to the MLC to study on your own or in groups, and also to seek help from experienced graduate student TAs. The MLC is open every week during classes, from 11:00 AM–6:00 PM Mondays through Fridays (except UBC holidays).
The Alma Mater Society (AMS) also offers tutoring services for first- and second-year students (their web site also contains links to lots of other math resources). Private tutors also advertise their (paid) services on public bulletin boards in the Mathematics building.
There is a button on WeBWorK labeled "Email Instructor". If you have a technical question with WeBWorK (for example, it's not recognizing your input as correct, or the problem isn't displaying properly), use this button to get techincal support. If you have a mathematical question (for example, you can't figure out how to evaluate an integral), use the Piazza as described above.
The Mathematics Department's undergraduate web pages contain a wealth of information and links to help you navigate mathematics courses.
Academic accommodations, as their web site says, "help students with a disability or ongoing medical condition overcome challenges that may affect their academic success." Their web site includes directions for registering with UBC's Access and Diversity unit.
UBC's Thrive page has many links to support services for people with challenges or mental health concerns; Faculty of Science students with emotional or medical difficulties can also find helpful policies and resources on their web page. The Alma Mater Society (AMS) also has a confidential Speakeasy service that "provides peer support for students facing a wide variety of challenges", and the SASC has recently launched several support groups as well.
Unfortunately, our society trains us to believe that we should succeed at everything we do without imperfection, or else there's something wrong with us as a person. That is absolutely untrue: everybody around us has challenges and struggles (whether we see them or not), and we should not be ashamed of our own. The people behind these links are dedicating their time and expertise to helping students like you with whatever they're struggling with; so use these opportunities any time you think you would benefit from the support.